Terms of service

Last updated: 20/02/26

These Terms & Conditions apply to all purchases made through Vayu (“we”, “us”, “our”). By placing an order on our website, you agree to these terms.

1. About Us

Vayu is owned and operated by:

CreativeKEN Ltd
Company number: 11075866
Registered address: Oakwood Close, Redhill, UK
Contact email: hello@vayupen.com

We are a company registered in England and Wales.

2. Ordering

When you place an order, you will receive an email confirming that we have received it.
This confirmation does not mean your order has been accepted.
We reserve the right to cancel or refuse an order if:

  • there is an issue with payment

  • the item is out of stock

  • there is a pricing or product error

  • we suspect fraudulent activity

A contract is formed only when we send you a dispatch confirmation email.

3. Pricing & Payment

All prices on our website are shown in GBP and include VAT where applicable.
Shipping costs are displayed at checkout before you complete your order.

We accept all major debit/credit cards and any payment methods shown on our website.
Payments are processed securely by third-party providers.

4. Shipping & Delivery

Estimated delivery times are shown at checkout. These are estimates, not guarantees.
We are not responsible for delays caused by couriers, customs, or circumstances outside our control.

Please ensure your delivery address is correct.
We cannot refund items lost or delivered incorrectly due to address errors provided during checkout.

5. Cancelling Your Order

UK customers have the right to cancel their order within 14 days of receiving it, as outlined in the Consumer Contracts Regulations.

To cancel, contact us at hello@vayupen.com with your order number.
For returns, please refer to our Returns & Refunds Policy.

6. Product Information

We aim to display product descriptions and images as accurately as possible.
However, minor variations may occur due to:

  • screen settings

  • manufacturing adjustments

  • natural material finishing

These variations do not affect the function or quality of the product.

7. Liability

To the fullest extent permitted by law, we are not liable for:

  • indirect, incidental, or consequential losses

  • delays outside our control

  • damage caused by misuse of the product

  • loss resulting from inaccurate address details provided at checkout

Nothing in these terms reduces your statutory rights under UK consumer law.

8. Returns & Refunds

Our full returns policy is available on the Returns & Refunds Policy page.
Please note that mouth-contact products cannot be returned once opened, unless faulty.

9. Changes to These Terms

We may update these Terms & Conditions periodically.
The version published on this page at the time of your order will apply.

10. Contact Us

If you have any questions about these terms, please contact us at:

Creative KEN Ltd
Email: hello@vayupen.com
Registered address: Oakwood Close, Redhill, UK